Privacy Policy

Effective Date: 2/10/2025

Vision of Hope Resource Centre (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with us through our website, programs, or services.

1. Information We Collect

We may collect personal information from you in a variety of ways, including, but not limited to:

  • When you contact us by phone, email, or in person.
  • When you participate in our programs, events, or services.
  • When you subscribe to our newsletters or sign up for resources.

Types of information we may collect include:

  • Personal Identifiers: Name, email address, phone number, mailing address.
  • Demographic Information: Age, gender, and other voluntary details you provide.
  • Service-Specific Information: Information related to your participation in our programs or services.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and manage our programs, events, and services.
  • To communicate with you about upcoming programs, events, or updates.
  • To respond to your inquiries and provide customer support.
  • To analyze and improve the effectiveness of our services and operations.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to others. However, we may share your information with:

  • Service Providers: Third parties who assist us in delivering our services, such as database management or email communication platforms.
  • Legal Compliance: If required by law, court order, or governmental regulations, or to protect the safety and rights of others.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections or updates to your information.
  • Opt out of receiving promotional communications from us.

To exercise these rights, please contact us at info@vohrc.com or (905) 454-6490.

6. Cookies and Online Tracking

Our website may use cookies and similar technologies to enhance user experience. You can adjust your browser settings to refuse cookies or notify you when cookies are being sent.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Vision of Hope Resource Centre
139 Devon Road, Unit #2
Brampton, ON L6T 5P8
Phone: (905) 454-6490
Email: info@vohrc.com